Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we may share it with and the choices you have.

Information we collect

We collect information you provide directly and information collected automatically when you use our site and services.

Account and identity information: name, email address, date of birth, contact details, country of residence, and any documents you provide to confirm identity or address when required for verification.
Account activity: registration and login timestamps, account settings, preferences, game activity, session times and play history related to your account.
Technical and device data: IP address, device type, browser type and version, operating system, language settings and basic device identifiers used for security and functionality.
Communications: messages exchanged with our customer support, dispute records and any information you provide in those communications.
Cookies and similar technologies: information collected by cookies, web beacons and similar technologies to support site functionality, analytics and preferences.

How we use your information

To create and manage your account, confirm eligibility (including age), and to provide the services you request.
To verify identity when required, process account verification and comply with legal and regulatory requirements.
To operate, maintain and improve our services, personalize your experience, and troubleshoot technical issues.
To communicate with you about your account, transactions, changes to terms or policy updates and customer support inquiries.
To detect, prevent and investigate fraud, misuse or security incidents and to protect the safety of our users and systems.
For analytics and research to understand how our services are used and to improve our offerings.
Where permitted by law and your choices, to send promotional messages and offers. You can opt out of marketing communications at any time.

Legal basis for processing (GDPR)

Contract performance: processing necessary to provide services you have requested (account management and service delivery).
Legal obligation: processing required to comply with legal, regulatory or law enforcement obligations, including identity verification.
Legitimate interests: for security, fraud prevention, service improvement, direct communications related to your account and establishing or defending legal claims. We balance these interests against your rights and freedoms.
Consent: where we rely on consent (for example, certain marketing communications or non-essential cookies), you may withdraw consent at any time.

Cookies and tracking technologies

We use cookies and similar technologies to provide core site functions, remember preferences, analyze usage, and support security.

You can control cookie preferences through your browser settings and, where available, through cookie controls presented on our site.
Disabling certain cookies may affect functionality and your experience on our site.

Sharing and disclosure of information

We may share your personal data with third parties when necessary to provide our services or when required by law.

Service providers: companies that provide technical, operational, analytics, security and customer support services on our behalf. They process data only as instructed by us.
Game and platform partners: legitimate third parties involved in delivering parts of our service; data sharing is limited to what is necessary to provide and improve those services.
Legal and regulatory authorities: when required by law, regulation, legal process or to respond to lawful requests by public authorities.
Business transfers: in connection with a merger, sale, reorganization, financing, or acquisition of some or all of our assets; users will be notified as required by law.

International transfers

Your information may be processed in jurisdictions outside your country of residence. When we transfer personal data internationally we implement appropriate safeguards such as contractual protections and other measures required by applicable data protection law to protect your information.

Data retention

We retain personal data as long as needed to provide services, comply with legal and regulatory obligations, resolve disputes, enforce agreements and for our legitimate business purposes. When retention is no longer necessary, we securely delete or anonymize the information.

Security of your information

We maintain administrative, technical and physical safeguards designed to protect personal data against unauthorized access, loss, misuse or disclosure. Access to personal data is limited to authorized personnel who need it to perform their duties. No security system is impenetrable, so we cannot guarantee absolute security.

Account verification and age checks

To help protect our users and comply with legal requirements, we may require identity and address verification documents before allowing certain account actions. You must be at least 18 years old to use our services. We will securely handle verification documents and retain them only as long as necessary for verification and compliance purposes.

Responsible gaming and self-exclusion

We provide tools and settings to help you manage your play, including deposit and session limits, cooling-off periods and self-exclusion options. You may request additional restrictions or exclusion by contacting our support. Requests are handled promptly and personal data relevant to the request will be processed to enforce the chosen measures.

Your rights

Subject to applicable law, you have rights regarding your personal data:

Right to access and receive a copy of your personal data.
Right to correct inaccurate or incomplete data.
Right to request deletion of personal data where processing is no longer necessary or lawful.
Right to restrict or object to certain processing, including for direct marketing or profiling based on legitimate interests.
Right to data portability where processing is based on consent or contract and carried out by automated means.
Right to withdraw consent where processing depends on consent.

We will respond within the timeframes required by applicable law, typically within one month; we may extend this period in complex cases and will inform you of any extension.

Children's privacy

Our services are not directed to children and we do not knowingly collect personal data from anyone under 18. If we learn that we have collected information from a person under 18, we will take steps to delete the data as soon as possible.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through the site or via communication to your registered contact details. Continued use of our services after changes take effect constitutes acceptance of the updated policy.