Responsible gambling

We want you to enjoy playing, while staying in control. Gambling should be a positive form of entertainment — not a source of stress, debt or relationship strain. If you feel your play is becoming difficult to manage, the steps below are practical, confidential and designed to help you regain balance quickly.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

There are several practical tools that can reduce risk and help you manage how much time and money you spend. These controls are usually available in your account settings or cashier, or can be put in place with the help of our support team.

Deposit limits — set a daily, weekly or monthly cap on how much you can add to your account. This prevents surprise spending and helps you stick to a budget.
Loss limits / wager limits — cap the amount you can lose or wager in a period, limiting downside exposure.
Session / time limits — limit how long you can play in a single session or set reminders to pause play after a chosen interval.
Cooling-off / time-out — short blocks of access (for example 24 hours up to several weeks) that let you step away without committing to a longer exclusion.
Self-assessment tools — simple checklists or questionnaires that help you reflect on whether your gambling is healthy or becoming problematic.
Self-exclusion — a voluntary and more formal way to block your access for a chosen period (temporary or permanent). During self-exclusion, access to the account and promotional offers is suspended.

How to use these tools

Check your account or cashier for available limits and set values that feel safe for you.
If a control you want is not available in the account, contact support via live chat or email to request help. Support can apply limits or start a self-exclusion on your behalf.
Decide in advance what is acceptable for you — if you find it hard to set limits, start with conservative amounts or shorter sessions and adjust later with caution.
Remember that changes to limits and self-exclusion may be subject to verification and processing time. Ask support about the expected timing when you request a change.

What happens during self-exclusion

Your account will be suspended and you will not be able to access games or receive promotional offers while the exclusion is in effect.
Self-exclusion is designed to be confidential and to protect you from further gambling activity on the account.
If you want to end a temporary exclusion, contact support to learn about the reactivation process; some exclusions include a mandatory cool-off period before reactivation is considered.

Links to Support Organizations

If you feel you need expert help beyond account controls, professional and peer-support organisations can provide confidential guidance, counselling and practical steps for managing money and behaviour. We do not automatically list national helplines here, but our team can help you find appropriate local services.

Types of support to consider

National gambling helplines — confidential phone or online chat services focused on gambling problems.
Local counselling services — therapists or counsellors experienced in addictive behaviours and financial stress.
Peer-support groups — group meetings that offer shared experience and practical coping strategies.
Financial advice and debt counselling — help to manage budgets, prioritise repayments and negotiate with creditors.
Mental health services — if gambling is linked to anxiety, depression or other concerns, professional mental health support can be valuable.

How to get help quickly

Contact our support team via live chat or email and ask for local resources — they can point you to helplines and organisations in your area.
Search for “gambling support” or “gambling helpline” with your country or region to locate national services.
If you or someone you know is in immediate danger or at risk of self-harm, contact your local emergency services right away.

Practical steps you can take right now

Set conservative deposit and session limits in your account.
Take a short cooling-off break or request a temporary self-exclusion if you feel urges are hard to resist.
Talk with someone you trust about your concerns — a friend or family member can offer support and accountability.
Seek professional advice for financial or mental health concerns; addressing these early reduces longer-term harm.

We are here to support you without judgment. If you would like assistance applying limits, arranging a self-exclusion, or finding local support services, please contact customer support and we will help you take the next steps.